Privacy & Cookie Policy

Overview

Flower Gifting ("we", "us", "our") operates https://flowergifting.co.ke. This page explains how we collect, use and protect personal information and how cookies and third-party services (analytics, advertising, payment gateways) are used.

Data we collect

• Contact details you provide when placing an order (name, phone, email, address).
• Order details (items purchased, quantity, price).
• Device and usage data collected by analytics tools after consent (IP address, pages visited, browser).

How we use your data

• To process and fulfill orders and communicate about your order.
• To detect fraud and protect our site.
• To provide analytics and improve our services (only after consent where required).

Cookies and tracking

We use cookies to make the site work and to provide basic analytics and advertising features after you give consent. You will see a cookie/consent banner on first visit which controls whether advertising and analytics scripts are loaded. Essential site cookies (cart & session) are required for the site to function and are not used for advertising.

Third-party services

We may use third-party services including (but not limited to):

• Google Tag Manager / Google Analytics / Google Ads (loaded only after consent).
• Meta (Facebook) Pixel (loaded only after consent).
• Payment processors such as Pesapal — note: Pesapal integration requires a secure server-side implementation (API keys, signed requests). We do not store your card or payment credentials on this website.

Payments

Supported payment options may include Cash on Delivery, M-Pesa, and Pesapal. Pesapal integration requires a secure server-side implementation (API keys, signed requests). Do not paste secret keys into client-side code. If you choose Pesapal, follow their integration guide and configure callback/confirmation endpoints.

Data retention and security

We retain order and contact information for as long as necessary to provide services and as required by law. We use reasonable measures to protect data, but no system is entirely secure.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at the email below.

Contact

Email: info@flowergifting.co.ke

Phone/WhatsApp: +254 716 068 082