Return & Refund Policy

Overview

At Flower Gifting we carefully pack and dispatch items to match the product listing. Our policy is simple and customer-friendly:

When we accept returns

• The product you received is materially different from the product described in the listing.
• The product is damaged in transit or clearly not functional on arrival (please photograph the damage).
• We shipped the wrong item (wrong model, wrong colour, or wrong SKU).

When returns are not accepted

• Change of mind or buyer remorse.
• Minor cosmetic differences that are shown in the product photos or description.
• Products damaged by misuse, accidental damage, or normal wear & tear after delivery.

How to request a return

1. Contact info@flowergifting.co.ke within 48 hours of delivery with:
   • Your order number
   • Photos showing the issue (damage or wrong item)
   • A short description of the problem
2. Our support team will review and reply with a return authorization if the claim is valid.
3. Do not ship anything back until you have received return instructions and an RMA (return authorization) from us.

Inspection & refund

Once we receive the returned item and verify the issue, we will either:

• Ship a replacement at no extra cost, or
• Offer a refund of the item price (shipping charges may be refunded at our discretion).

Refunds are processed within 7 business days after inspection and are returned to the original payment method whenever possible.

Exceptions & important notes

• Some products (e.g., consumables, opened personal care items) are not eligible for returns for hygiene and safety reasons — this will be clearly noted on the product page.
• Fraudulent return claims will be investigated and may be reported to authorities.
• Shipping costs for approved returns will be detailed in the return authorization email.

Contact

If you need help, email us at info@flowergifting.co.ke or WhatsApp +254 716 068 082.